Welcome to Our Help Center

We are a leading manufacturer of high-performance cranes with over 15 years of experience in designing, producing, and customizing cranes for various industries such as construction, logistics, marine, and more.

Our cranes are manufactured at our state-of-the-art facility in Xuzhou, China. We use the latest technology and equipment to ensure high-quality production.

You can reach our customer support team by phone, email, or live chat. Visit our Contact Us page for more details or call us directly for urgent inquiries.

Yes! We provide global shipping and ensure timely delivery of our cranes to over 100 countries. We handle all aspects of international shipping and customs for a smooth experience.

We offer a wide range of cranes including truck-mounted cranes, marine cranes, crawler cranes, mini truck cranes, and custom hydraulic cranes. Each is designed to meet different lifting, transportation, and construction needs.

Our expert team is available to help you select the perfect crane based on your project size, load capacity, terrain, and operational requirements. You can contact us for a personalized consultation.

All our cranes come with a 12-month warranty covering manufacturing defects. We also offer extended warranties depending on the model and service agreements.

We provide maintenance guides, video tutorials, and technical support to help you keep your crane running efficiently. Regular maintenance can increase the lifespan of your crane and minimize downtime.

Yes, we offer customization options for our cranes, including lifting capacity, boom length, control systems, and mounting configurations to ensure the crane is tailored to your operational requirements.

Simply contact our sales team with your specific requirements. Our engineers will work closely with you to design a crane that fits your vehicle, equipment, and project needs.

Yes! You can choose from manual controls, wireless remote operation, or seat-mounted controls. We also offer multi-function control options depending on your preference and operational needs.

Custom cranes typically have a lead time of 4–6 weeks, depending on the complexity of the customization. We’ll provide a detailed timeline during the consultation phase.

We provide 24/7 customer support, including technical assistance, troubleshooting, and guidance on crane operation. Our team ensures your crane continues to perform optimally, even after purchase.

Yes! We offer installation assistance for all our cranes. Depending on your location, we can provide on-site installation support or guide you through the process remotely.

You can reach our technical support team via phone, email, or live chat. Our experts are available to help you troubleshoot, diagnose, and resolve any issues quickly.

Our cranes come with a 12-month warranty covering manufacturing defects. Extended warranties are available depending on the model and service package.

We accept a variety of payment methods, including bank transfers, credit/debit cards, and PayPal. We also offer flexible payment terms for large orders. Please contact us for more details.

Yes, a deposit is required to initiate a custom order. The amount will be discussed during your consultation, and the remaining balance will be due upon completion and shipment.

For international payments, there may be transaction fees from banks or payment providers. Please check with your bank or payment service provider for more details on international charges.

Yes, we provide official receipts and invoices for all transactions. You can request a copy during the checkout process or contact our support team for any invoicing inquiries.

We offer a variety of shipping methods, including air freight, sea freight, and land transport, depending on your location and the size of the crane. We work with reliable logistics partners to ensure timely delivery.

Delivery times depend on your location and the type of crane ordered. Typically, shipping takes 2-4 weeks for international orders, but we’ll provide an estimated delivery time during the ordering process.

Shipping costs vary depending on the size of the crane, delivery destination, and shipping method. We’ll provide an accurate shipping quote when you place your order.

Once your crane has been shipped, you’ll receive a tracking number via email. You can use this to track your order’s progress and estimated delivery time.